New managers are struggling to perform well in stressful customer service situations.
A half day Altus Team program, where employees take turns interacting with improv actors who are portraying irate customers. After each role play, the situation and techniques are critiqued.
This organization has made the Altus role-play an integral part of their annual leadership training. The opportunity to interact in these challenging encounters-though fictional at the time-has dramatically increased employee confidence and skill in real situations.
A new principal of an elementary school wants to build relationships and confidently launch the new leadership team.
A morning spent with Altus, specifically geared toward establishing new ground rules and building positive patterns of interaction. Families join in the afternoon for waterpark play and a shared supper.
This team began the year with a strong foundation—bringing energy and understanding and appreciation of one another to the table. They also know their principal is supportive of a healthy family/work balance.
A team has been putting in loads of extra hours to meet a deadline.
As soon as the deadline is met, the staff take an afternoon to celebrate. Altus facilitates a creative and fun awards ceremony which highlights the teams’ successes and builds momentum for the next task.
After some initial groans about the ‘cheesiness’ of the activities, they embraced the opportunity to highlight their co-workers accomplishments and did so, in super creative ways. The activities naturally spun into a critique of what can be improved upon and have been talked about frequently since then.
Altus Adventures + 3909 Lake Dr. S.E. + Grand Rapids, MI + 49546 + 616.901.7807 + EMAIL