MENU
SITUATION 1
SITUATION 2
SITUATION 3
Situation 1:
New managers are struggling to perform well in stressful customer service situations.
Solution:
A half day Altus Team program, where employees take turns interacting with improv actors who are portraying irate customers. After each role play, the situation and techniques are critiqued.
Outcome:
This organization has made the Altus role-play an integral part of their annual leadership training. The opportunity to interact in these challenging encounters-though fictional at the time-has dramatically increased employee confidence and skill in real situations.
Situation 2:
A new principal of an elementary school wants to build relationships and confidently launch the new leadership team.
Solution:
A morning spent with Altus, specifically geared toward establishing new ground rules and building positive patterns of interaction. Families join in the afternoon for waterpark play and a shared supper.
Outcome:
This team began the year with a strong foundation—bringing energy and understanding and appreciation of one another to the table. They also know their principal is supportive of a healthy family/work balance.
Situation 3:
A team has been putting in loads of extra hours to meet a deadline.
Solution:
As soon as the deadline is met, the staff take an afternoon to celebrate. Altus facilitates a creative and fun awards ceremony which highlights the teams’ successes and builds momentum for the next task.
Outcome:
After some initial groans about the ‘cheesiness’ of the activities, they embraced the opportunity to highlight their co-workers accomplishments and did so, in super creative ways. The activities naturally spun into a critique of what can be improved upon and have been talked about frequently since then.
SAMPLE PROGRAMS
Altus Adventures + 3909 Lake Dr. S.E. + Grand Rapids, MI + 49546 + 616.901.7807 + EMAIL